THE DEPARTMENT OF PUBLIC UTILITIES WILL RESUME DELINQUENT COLLECTIONS FOR CUSTOMERS WITH PAST-DUE WA
In March 2020, the Portsmouth Department of Public Utilities temporarily suspended water disconnections for delinquent water accounts due to the COVID-19 pandemic. ON TUESDAY, NOVEMBER 1, 2022, THE DEPARTMENT OF PUBLIC UTILITIES WILL RESUME DELINQUENT COLLECTIONS FOR CUSTOMERS WITH PAST-DUE WATER ACCOUNTS. A delinquent water account includes potable water, sewage, and refuse collection costs. To ensure that your water service is not disconnected, water customers must pay bills in full or arrange an approved payment plan with the Department of Public Utilities. Payments may be made in person at the City Treasurer’s Office; by calling (757) 393-5008, or payments may be made online at https://www2.portsmouthva.gov/mywater.Portsmouth water customers are responsible for paying their bills by payment deadlines. Public Utilities has taken steps to address the needs of our customers through various payment assistance programs, and we continue to offer payment extensions and payment plans to avoid water service interruptions. Trouble paying your utility bill? Portsmouth Public Utilities can help you set up a payment plan. Please call us Monday-Friday8 AM-4:30 PM757-393-8524.
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